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Saturday, June 12, 2010

49 ...*

I work in a Pharmacy, with A LOT of different types of patients. Low class, high class, middle class, rich, poor, and some with No class. We get em all. It's all part of the job. One of the many reasons I love it so much.
  Every month we have a contest with the other departments in the grocery store. The majority of the contest is out of our control in the pharmacy. Everyone else, has a better chance to win.
Here is how it works.
  An automated system picks twenty people who have a fresh values card.
      First question: Do you shop at your Local Smith's food and Drug?
             A Yes moves them on to the next question. A No thanks them for their time. A no also forces he automated system to add another number to the list. The survey requires twenty participants.
The Yes' get asked more questions about how friendly the staff was, their experience, and if they were smiled at and acknowledged when they arrived. It's a very short survey.
   Every Month the store manager brings each department their score and usually lectures them. Two months ago, T yelled as us in front of our patients. I thanked him for interrupting me while I was practicing my customer service.
  This month he came around and we all acted busy and tried to ignore him. He offered to let us guess our score. My boss who is also the head Pharmacist and Pharmacy manager said 49. T was not amused.
 He asked for a drum-roll and pulled out a trophy. We had achieved a score of 97. In doing so, we get to display a lame trophy for the month and we got to pick a candy to share. Umm Thank You?
  We had an Intern all month who has been nothing short of Awesome. We are all really sad he's done. It's about time we get an intern that rocks and enjoys the job. Chaz decided he was the reason for our high score and because I know I'm not the reason, I'll give him the credit.

I love these fun pictures. I haven't figured out exactly what to do with my short hair yet so I wear a lot of headbands. This particular one is my favorite. I got a million compliments on it and I can't wait to wear it again.
  One of my favorite patients told me I should quit my job and become a model in New York. Apparently I'm just stunning and too beautiful to be counting pills. Little does V know, there are no such thing as 5'1 models in NY but thanks anyway.
 I smiled at a Pt I'd never met before and he asked why I was so happy. I was confused and said the first thing that came to my head (or my mouth I guess.)
  "Umm .. I had a vitamin water for Lunch."
           I'm a moron.

We'd like to think that it's our customer service that gave us the 97 but we're all pretty sure it's the products that are sold right out front that keep the customers Happy.
Amy, Pharm Julie, Inern Chaz, Libby - Thee crazy guy in back. That would be my Boss, Clark.

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